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Privacy Policy

SECTION 1 - WHAT WE DO WITH YOUR INFORMATION

When you order something from our eshop, we will collect the personal information that you provide us with such as your name, address and email address as part of the buyer and selling transaction.

During your browsing session, we will automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us to learn about your browser and operating system.

With your permission, we would like to send you emails from time to time about our eshop, new products and other updates we think you might be interested in.

SECTION 2 – CONSENT

How we get your consent

Whenever you provide us with your personal information to complete a purchase, verify your credit card, place an order, arrange for delivery or start a return, this implies that you give us your consent to collect this data and use it for the specified reasons only.

Should we ask to use your personal information for a secondary reason, such as marketing, we will either ask for your express consent directly or give you the opportunity to opt out.

How do I withdraw my consent?

If you change your mind after you opt-in, you can choose to withdraw your consent for us to contact you, for the continued collection, and continued use or disclosure of your information at anytime by contacting us at support@panachea.co.uk or by post at: PO Box 27162, Edinburgh, United Kingdom, EH10 9BU

SECTION 3 - DISCLOSURE

We may have to disclose your personal information if required to do so by law or if you in anyway violate our Terms of Service.

SECTION 4 – SHOPIFY

Our eshop is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, then Sagepay stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary in order for them to perform the services they provide us with.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with regards to the information we are required to provide them with for your purchase-related transactions. For these providers, we would strongly recommend that you read their privacy policies so you fully understand the manner in which your personal information will be handled by these providers.

In particular, please keep in mind that certain providers may be located in or have facilities that are located in a different location than either you or us. So if you decide to proceed with a transaction involving the services of a third-party service provider, then you understand that your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in The United Kingdom and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our eshop or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our eshop’s Terms of Service.

Links

Whenever you click on links on our eshop, they may direct you away from our site. We would strongly encourage you to read the privacy statements for these other sites as we will not be held responsible for the privacy practices of other sites.

SECTION 6 - SECURITY

In order to protect your personal information, we take reasonable precautions and follow industry best practices to make sure that it is not lost, misused, accessed, disclosed, altered or destroyed in anyway.

SECTION 7 - COOKIES

This site uses cookies. You have the right choose opt-out of cookies if you wish.

SECTION 8 - AGE OF CONSENT

By using this site, you confirm that you are at least 18 years of age and you have given us your express consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to make changes to this privacy policy at any time, so please make sure to review it frequently. Any changes and clarifications will take immediate effect upon being posting on the eshop. If we make any material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we will collect, how we will use it, and under what circumstances, if any, we will use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any of your personal information that we have collected, register a complaint, or simply want more information, please contact us at support@panachea.co.uk or by post at: PO Box 27162, Edinburgh, United Kingdom, EH10 9BU