Free UK Delivery on orders over £19.95

Frequently Asked Questions

Shipping and Delivery

When will I receive my order?
Within 3-5 business days

Which countries do you ship to?
United Kingdom

Which shipping couriers do you use?
Royal Mail

Can I cancel or change my order once it has been processed?
Yes, you can, if you contact us at support@panachea.co.uk BEFORE your order has shipped.

When will my order ship?
Please allow 1-3 business days for your order to ship due to processing time. Weekends and holidays are excluded from processing and shipping times.

Return Policy

What is your return policy?
If you are not 100% satisfied with one of our products, we will create a solution for you. Returns are accepted within 30 days of you receiving the product, provided that it is unused and in the original packaging.

How do I return my order?
Contact our support team at support@panachea.co.uk and quote your order number and any other information that may be relevant for details about the return process. Buyer pays return postage.

When will I get my refund?
We aim to process returns within 14 days of receiving the item. Make sure to retain your proof of postage until then.

Payments

What method of payment do you accept?
We accept all major credit and debit cards at checkout.

When will my card be charged?
Your account will be charged immediately upon successful payment.