Frequently Asked Questions
Shipping and Delivery
When will I receive my order?
Within 3-5 business days
Which countries do you ship to?
Which shipping couriers do you use?
Can I cancel or change my order once it has been processed?
Yes, you can, if you contact us at email@example.com BEFORE your order has shipped.
When will my order ship?
Please allow 1-3 business days for your order to ship due to processing time. Weekends and holidays are excluded from processing and shipping times.
What is your return policy?
If you are not 100% satisfied with one of our products, we will create a solution for you. Returns are accepted within 30 days of you receiving the product, provided that it is unused and in the original packaging.
How do I return my order?
Contact our support team at firstname.lastname@example.org and quote your order number and any other information that may be relevant for details about the return process. Buyer pays return postage.
When will I get my refund?
We aim to process returns within 14 days of receiving the item. Make sure to retain your proof of postage until then.
What method of payment do you accept?
We accept all major credit and debit cards at checkout.
When will my card be charged?
Your account will be charged immediately upon successful payment.